All enquiries received are treated with equal importance whether it’s a £100.00 repair or a £50,000.00 new door installation contract.

All enquiries received are entered up into our enquiry system as part of our

ISO quality manual procedure.

All quotations are offered based upon information either received from the customer or as a result of a site survey which we will carry out free of charge any where in the UK. It is not our policy to send engineers to site to carry out work without first surveying the job.

The purpose of the survey is threefold:

Firstly to confirm dimensions and ensure the door will fit

Secondly to assess the health & safety risks that may be present during the installation

and finally to confirm the best and safest method of installing the door.

Our surveyor will complete standard documentation confirming the door details and specifications, and the information necessary to complete full risk assessment and method statement.

This information will be used to compile full manufacturing drawings in the case of roller shutter doors, and the compilation of the method statement and risk assesments.

Copies of these will be issued to the client for approval prior to manufacture and /or commencing on site.

The moment we receive an order, an order acknowledgement will be issued to the customer confirming full specification of the proposed door with an anticipated installation date given.

In order to monitor our performance we will issue a customer questionaire seeking a performance rating in all aspects of our service. Comments received help greatly in ensuring we maintain a high standard.

Technical Advice founded on expertise and experience!